At wisexacademy.com, our unwavering commitment lies in offering exceptional educational packages that delight our cherished patrons. Yet, we understand that circumstances may arise, leading to refund requests. To address this with utmost fairness and clarity, we have laid the foundation for a comprehensive refund policy, supported by a straightforward process.
Eligibility for Refund:
1.1 Digital Products: Refunds apply to digital educational packages directly purchased from our esteemed website, wisexacademy.com. For those acquiring physical products, kindly consult our Shipping and Return Policy for guidance.
1.2 Timeframe: To qualify for a refund, you must submit your request within 30 days from the original date of purchase.
1.3 Reason for Refund: We humbly request a valid reason for your refund request. Whether it’s technical issues, content dissatisfaction, or other legitimate concerns hindering your progress, your feedback is paramount in shaping our services.
Non-eligible Circumstances:
2.1 Completion of Course: Refunds will not be granted if a significant portion of the course has been completed or if you have already obtained a certificate of completion.
2.2 Violation of Terms: Refunds will not be issued in instances of violating our terms of service, which includes unauthorized account sharing, unauthorized distribution of course materials, or fraudulent activities.
Refund Process:
3.1 Refund Request: To initiate the refund process, kindly reach out to our ever-supportive customer support team at support@wisexacademy.com within the specified 30-day period. Include your order details, reason for refund, and any supporting documentation you deem relevant.
3.2 Evaluation: Our dedicated team will carefully assess your refund request based on the provided information. In case we require further insights, we may get in touch with you.
3.3 Refund Decision: Once your refund request undergoes thorough evaluation, we shall promptly inform you of its approval or rejection. In the event of approval, your refund shall be processed within 30 to 90 business days using the original payment method.
Partial Refunds or Credits:
In exceptional cases, we may extend partial refunds or credits for unused portions of the package, solely at our discretion.
Contact Us: Should any questions or concerns arise about our refund policy, we warmly encourage you to contact our ever-helpful customer support team at support@wisexacademy.com. We are dedicated to providing you with unparalleled assistance and further clarification.
Note: Please be mindful that our refund policy is subject to change without prior notice. For the most recent version, we invite you to visit our website, wisexacademy.com.
